Can this be sorted?

Same for me, spent ages trying, very frustrating!

If you log into the website, find the section where it says "my account".  Then select "My details".  Once there scroll to th end and you should see a file with your certificate.

Let me know if this helps.

Hi. This just happened to me too. But I realised that a pdf doc had downloaded to my laptop. Also, if you go to where you clicked on which age you wanted to access (nursery/foundation, schools, post 16), there is a link below which shows the certificate. If you right click on it you can open it in a new web page and you can print the certificate from there.

Thanks Christine - that worked fine!